In-house support that answers, day or night
24/7/365, in-house, staffed by people who know the system, not a script.
Send a support request
Describe what is happening and we will get the right person on it.
Three steps to go live.
Book a free demo
Tell us how your floor runs. We spec the exact devices you need — no more, no less — and quote it plainly.
We build and install
We program your menu ahead of time, then a local technician installs on-site and stays through your first service.
Go live with support
You open with 24/7/365 in-house support behind you and a lifetime warranty on every device.
Help when service is on the line
A POS problem during a rush is not a ticket you file and forget. It is money walking out the door. That is why Shift4 Direct support is in-house and runs 24/7/365. You call, a person who knows the system answers, and you get back to running service. No offshore queue, no callback window that outlasts your dinner rush.
- 24/7/365 coverage, including nights, weekends, and holidays when you are busiest.
- In-house team, so the person on the line understands Shift4 Dine (formerly SkyTab) and your setup.
- Local install and training up front, so your staff starts confident.
Lifetime hardware warranty
Every device carries a lifetime hardware warranty. If a terminal, Handheld, or Kitchen Display fails, it gets replaced, not re-invoiced. You budgeted for a POS, not for a slow drip of repair bills, and the warranty keeps it that way for the life of the hardware.
- Failed device means a replacement, not a surprise charge.
- Coverage spans the Workstation, Handheld, Tableside Tablet, Kitchen Display, and Customer Display.
- Combined with 24/7 support, a down terminal on a Friday is a phone call, not a closed section.
How to reach a human
Getting help is simple, and it does not route you through five menus first.
- Call (877) 330-6602 any time for a live person.
- Have your business name and the device giving you trouble ready.
- For setup and menu changes, our team can walk you through it or handle it with you.
One platform. Everything the restaurant runs on.
Guest experience
- Online ordering, commission-free
- QR code order & pay
- Reservations & waitlist
- Loyalty program & gift cards
- Email and SMS marketing
Operations
- Customizable floor plans
- Split checks by item or amount
- Inventory management
- Cloud back office & reporting
- Offline processing mode
Team & labor
- Employee timeclock
- Scheduling & shift swaps
- Permissions by role
- Payroll export
- Manager mobile app
Payments
- EMV chip & contactless NFC
- Tap to pay on handhelds
- DoorDash, Uber Eats, Postmates
- Advantage program to cut fees
- Next-day funding options
Stop overpaying to accept a card.
Between tiered rates and per-device software fees, most restaurants leave money on the table every month. Our Advantage program is built to drive your effective processing cost toward zero.
Run the numbers with usIllustrative only. Rates vary by provider, market, card mix and plan. Advantage program eligibility and surcharge/dual-pricing rules vary by state and card brand; your specialist confirms what applies to you.
Questions, answered.
Still stuck on something? Call us — a real person picks up.
Still stuck on something? Send us your question and our team will call you back the next business day.
(877) 330-6602Yes. Support runs 24/7/365 and is in-house, so you reach someone who knows the system at any hour.
Hardware. If a covered device fails, it is replaced for the life of the hardware rather than billed as a repair.
A real person. Our team is in-house, and local install means someone already knows your setup.
Support handles it immediately by phone, and the lifetime warranty covers the replacement so you are not weighing a repair bill against staying open. Want this level of support behind your floor? Book a free demo. Shift4 Direct is an independent authorized reseller of Shift4 and SkyTab. Shift4 and SkyTab marks belong to their respective owners.
Tell us what is happening.
Describe the problem and we will get the right person on it. In-house support, 24/7/365, staffed by people who know the system.
24/7/365 in-house support, not an offshore queue
Lifetime warranty on every device we install
A real person who knows your system, on the line